Operates Omanmotorhomes.com (the “Site”). We as a Oman Motorhomes informs you of our policies for the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using Oman Motorhomes , we may ask you to provide us information that can be used to contact you or to identify you. Personally, identifiable information may include, but is not limited to your name (“Personal Information”).
Log Data
Like almost all site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.
Communications
We may use your Personal Information to contact you for sending newsletters, marketing or promotional materials and other information that is relevant to our business activities.
At omanmotorhomes.com we strive to provide transparency through our Privacy Policy. Our Privacy Policy is written in a way to be compliant with the Sultanate of Oman Data Protection Policies. We are taking this opportunity to clarify and apply our privacy policy to everyone, no matter where you’re located
Our privacy policy and terms and conditions may change from time to time and the clients should keep checking our website frequently to be updated. Our current privacy policy applies to all information that we have about you and your account unless stated otherwise.
Types of personal information collected:
We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.
In some situations, users may provide us personal information over platforms that are outside our control, for example, through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
How the information is collected:
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We may request, collect, or process the following information:
- Account Details – password
- Contact Details – email address, phone number
- Location Details – physical address, billing address, time zone
- Identity Details – full name, proof of identity (e.g. driver’s license, passport), proof of address
(e.g. utility bill)
- Financial Information – credit card details, wire transfer details, payment processor details
- User Generated Content – transaction descriptions, transaction attachments
Information that we collect from others
Users have the ability to start a transaction with non-users by providing contact details such as email address, physical address, and phone number. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of our systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
- Contact Details – email address, phone number
- Location Details – Physical Address, billing address, time zone
- Financial Information – transaction details, payment account details (e.g. PayPal email address and physical address), wire transfer details
- User Generated Content – transaction description
TERMS & CONDTIONS:
You agree to use OMANMOTORHOMES.COM website (the “Website”) only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree that you will not access or attempt to access the Website other than through the interface that is provided by OMANMOTORHOMES.COM, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of OMANMOTORHOMES.COM.
You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.
You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which OMANMOTORHOMES.COM may suffer) of any such breach.
YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE
You may be required to register with OMANMOTORHOMES.COM in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to OurShopee.com including those set forth in these Terms & Conditions, OurShopee.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.
We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on 9th Sep. 2020, Terms and Conditions Agreement applies from this date onwards.
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of OMANMOTORHOMES.COM or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of OMANMOTORHOMES.COM and its dealers and licensors expressly reserve all intellectual property rights in all Content.
COVID-19 – Important message for customers with upcoming bookings
The entire Tourism industry is experiencing an unprecedented increase in service requests from customers due to the overwhelming impact of the novel coronavirus (COVID-19).
Please visit our Customer Service Portal that includes newly built online tools to help you change or cancel travel plans electronically yourself.
Here’s what you need to know:
- It’s great news that restrictions are starting to ease in some destinations and you’re able to travel again. We know there are still some places you’re unable to visit, but the situation is changing every day. That’s why we’re keeping a close eye on things to help you manage your stay.
- As everything starts to get back to normal, we will no longer email you COVID-19 updates if your booking is for a stay after October 1 2020. If you’d like to change or cancel your booking, You can email us at taifoor@omanmotorhomes.com
- For customers whose accommodation plans have already been impaired by COVID-19 and whose travel date has passed, we want to assure you that we are working to attend to your needs as well. We appreciate your patience.
- For customers who have booked a refundable rate, please visit our Customer Service Portal to change or cancel.
- For those looking to make a new booking, we strongly recommend choosing a rate that allows for free cancellation.
We thank you for your continued understanding. There’s nothing more important to us than you, our customers, remaining safe through this stressful time. All of us at omanmotorhomes.com value you and are grateful for your business.
How can I contact Oman Motorhomes?
You can find all contact options here.
What is the Oman Motorhomes cancellation and refund policy?
This will depend on the Travel Date you’ve booked, when you booked it and your stay dates:
- If you’ve booked a stay with free cancellation that you need to cancel, you’ll be refunded the total amount you paid to your original form of payment. for cancellation you can email us at taifoor@omanmotorhomes.com
- If you’ve made a non-refundable booking and would like to change or cancel it;
- No cancellation fee will apply if your booking is in a destination that is considered inaccessible. In that case, we’ll offer you either a full refund or a Oman Motorhomes voucher to be used on for next 2 years. However, you must cancel at least 10 Days before your arrival date.
- Standard cancellation policy will applyif the destination is considered open for travel and you have chosen to change or cancel your booking for other reasons.
How can I cancel my booking?
Please visit our Customer Service Portal to find all the information on how you can cancel your booking.
When will I receive my refund?
We will process your refund within 48 hours of the cancellation request.
When will I receive my voucher?
We will process your Voucher within 48 hours of the cancellation request.
How can I book future travel without hassle down the line?
To ensure the most flexibility for future travel, we recommend that you book a refundable motorhome (look out for the badge to be sure) so you can, therefore, amend your booking when and as needed.